What makes a good Customer Service Person?

What makes a good Customer Service Person?

I’d like to talk about how DiSC® can remove a lot of the risk involved in recruiting people into certain specific roles, giving a much higher chance of longer term success, with less churn, reducing costs and increasing productivity. If you were to describe some...
Reducing the risks of the recruitment lottery

Reducing the risks of the recruitment lottery

One of the greatest challenges facing many businesses is attracting and keeping the best people. I would suggest that almost a bigger challenge is selecting the “wrong” candidate… so how often do we choose in haste, only to regret later? When we get it wrong the...
Are there such things as steady style cultures?

Are there such things as steady style cultures?

Whilst we know that there is a lot of behavioural diversity in any group of people, it is also clear that there are overall behavioural tendencies which can characterise our perception of a whole country.   I’d be interested in what you think of this idea!...

Unify your company culture with DiSC®

Often within corporate teams, there are a host of different characters and personalities that can often clash, rearing a lack of communication between members such as misunderstanding, frustration and unhappiness. Usually, change begins with awareness and in context;...