What makes a good Customer Service Person?

What makes a good Customer Service Person?

I'd like to talk about how DiSC® can remove a lot of the risk involved in recruiting people into certain specific roles, giving a much higher chance of longer term success, with less churn, reducing costs and increasing productivity. If you were to describe some of...

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Unify your company culture with DiSC®

Often within corporate teams, there are a host of different characters and personalities that can often clash, rearing a lack of communication between members such as misunderstanding, frustration and unhappiness. Usually, change begins with awareness and in context;...

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Is DiSC® worth exploring for your company?

Imagine that you are the boss of a medium sized company. You have ten to twenty people working below you, but communication between your employees is tense because of disagreements and conflict. It has led to low levels of enthusiasm and happiness at work, and even...

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Does money really matter?

Does money really matter?

Many managers reward their staff through monetary measures as a sign of praise and to boost motivation. Everyone loves the idea of a bit of extra cash for their hard work yet according to psychologist Edward Deci, when used carelessly, bonuses and pay rises can become...

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